Table of Contents
1. GENERAL
A: You have 2 options. One, you can email us at support@superdraft.io with any question or issue, and we’ll typically respond within 30 minutes. Two, you can contact SuperDraft Customer Support via Zoom, which we will have specific dates/times for you to call in and speak with a support representative.
A: Contact SuperDraft Support support@superdraft.io, and they will advise when the Link appears back in place in your Back Office.
A: Pre-enrolled Coaches have until 12 Midnight PST July 31, 2021, to purchase their Annual $40 Coach Subscription.
A: No, they don’t have to be the same.
A: Subscribers can only manage their subscription plan by going to our website at https://superdraft.io/. Click “My Account” and then “Profile”. From there, click on “Manage Subscriptions”.
2. COACH RESOURCES
A: Go HERE to access the Coach Playbook. Password is: Coach2021. Starting Wednesday, July 7th, you can find and access the Playbook in the Back Office.
A: Our plan is to have the Coach sites available starting Wednesday, July 7th.
A: Once the Coach sites are live, you can begin enrolling new Coaches and Players. Our plan is to have the Coach sites available starting Wednesday, July 7th. We will utilize the same staged release as the pre-enrolled coaches.
3. ERROR MESSAGES
A: For the time being, go ahead and purchase your subscription from your laptop or desktop via a web browser (Chrome, Safari).
4. PAYMENT ISSUES
A: Only one credit card per account.
A: Unfortunately not. Please issue a bank-issued credit or debit card.
A: This error message occurs when someone enters their information incorrectly, such as a street address or credit card number. Please try again and make sure the information is entered correctly exactly as it appears on the bill/account. If trouble persists, please reach out to SuperDraft Support at support@superdraft.io.
